CapLok USA ("CapLok," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit caplokusa.com or interact with our products and services.
Information We Collect
When you place an order, submit a support request, or sign up for our newsletter, we collect information you provide directly — including your name, email address, phone number, shipping address, and order details. We may also collect information about your vehicle make and model when you use our compatibility tools.
How We Use Your Information
We use the information we collect to process and fulfill your orders, respond to support requests, send order confirmations and shipping updates, and communicate product news or promotions if you have opted in. We do not sell your personal information to third parties.
Order & Payment Data
Orders are processed through Shopify. Payment card information is handled directly by Shopify's secure checkout and is never stored on CapLok systems. Please review Shopify's privacy policy for details on how payment data is managed.
Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our site and improve the user experience. You can disable cookies in your browser settings at any time, though some features of the site may not function as intended.
Data Sharing
We may share your information with trusted service providers who assist us in operating our website, processing orders, or communicating with customers — including shipping carriers and email platforms. These providers are contractually obligated to keep your information confidential and use it only as directed by CapLok.
Mobile Numbers & Text Messaging
CAPLOK USA LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. You may contact us at any time to request deletion of your personal data.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, email us at info@caplokusa.com with your request. We will respond within a reasonable timeframe.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will promptly delete it.
Changes to This Policy
CapLok may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have questions or concerns about this Privacy Policy, contact CapLok at:
CapLok USA
71424 Fisher Rd, Bruce Twp, MI 48065
info@caplokusa.com
Text: (586) 281-5859
By contacting us via SMS with your mobile number, you consent to receive customer care text messages from CAPLOK USA LLC. Msg&Data rates may apply. Message frequency varies. Text HELP for help. Reply "STOP" at any time to opt out.
