Support
Order Support
Help with existing orders including status, tracking, changes, and fulfillment questions.
Order Help
Order Status & Tracking
To check the status of your order or get a tracking number, contact CapLok at info@caplokusa.com with your order number.
Order Changes
If you need to modify your order — quantity, shipping address, or SKU — contact CapLok as soon as possible. Changes cannot be made once an order has shipped.
Wrong or Missing Items
If you received the wrong item or your order arrived with missing components, contact CapLok within 48 hours of delivery. Include your order number and a description of the issue.
General Order Questions
For any other order-related question — payment, invoices, PO fulfillment, or order history — contact CapLok directly. Fleet and dealer customers may have dedicated support contacts.
Need help with an order?
Contact CapLok with your order number and we'll take care of it.